Constructed in-house, and meticulously developed over several years, Hugo operates an exceptional online Quality Management System.
Dedicated Compliance Team
With a dedicated Systems and Compliance Team, customers can be secure in the knowledge that the strictest standards are upheld at every stage of the process.
Our company-wide culture of continuous improvement, lean values and sustainability add credence to our ISO 13485 accreditation and upcoming 14001 accreditation.
The Hugo QMS
Using our internal online Quality System, all Hugo employees, whether in the offices or in the field, can view aspects such as Documented Procedures, Original Device Service Manuals, OEM Work Instructions, Training Records, Internal Audit Reports, KPI Data and Risk Assessments.
It is this bespoke system that gives us the flexibility to make any required changes, enabling us to accommodate new contracts and strengthen our existing services, whilst reliably meeting customer, regulatory and compliance obligations.
Neil Howard, Systems & Compliance Manager
Having been instrumental in developing our robust and flexible internal systems, it is no exaggeration to say that I have experienced first-hand how our customers reap the benefits of our unique and diligent approach.
The numerous successful external audits we have undertaken has given us an enhanced confidence in our systems, approach and company-wide ethos. However, we don’t allow ourselves to become complacent and we are always striving for ways to improve our systems.
My team has grown dramatically over the last 7 years and currently our focus is on lean solutions for ourselves and our customers.
In addition, we are excited to be improving company sustainability with the end goal being an ISO 14001
accreditation by the end of 2023.