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Field Services Engineer


Job Type




Job Description

Role Profile

The candidate will be trained to perform servicing and repairs on a range of medical equipment, which may be carried out either in the field, or occasionally at our workshops if required.

The position is accountable to the National Field Service Manager for direction and support.

Main Accountabilities

Assess, service and repair medical equipment in line with customer procedures in the field, and back-to-base if mutually agreed between the Field Service Engineer and Field Service Delivery Manager.

Ensure that key performance indicators are met for customers, including repair turnaround times, reliability, PM completion.

Complete all service paperwork and documentation to the agreed standard.

Responsible for maintaining work area and test equipment in a safe, compliant and tidy condition.

Maintain compliance to all company standards and adhere to stated policies and procedures relating to Health, Safety and Quality Management.

To proactively seek to improve the process and service delivery provided by Hugo Technology Ltd.

Any other activity as mutually agreed between the Field Service Engineer and Field Service Delivery Manager within training scope.

Experience and Qualifications

Qualified to HNC or equivalent in electrical/electronic engineering, or time-served biomedical engineer.

Strong organisational skills.

A competent “hands on” service engineer with a “can do” attitude, and the ability to problem-solve effectively and efficiently.

Full UK driving license, own transport, and the willingness to travel to all areas of the UKI as dictated by the needs of the customer and the business.

Ability to work unsupervised and use own initiative.

Flexible and self-motivated, with the ability to maintain and achieve service targets and deadlines

A professional team player who is self-motivated and possesses excellent communication skills

Knowledge of ISO9001 or ISO13485 quality management systems

IT competent (excel word etc) and familiarity with online CRM systems.

Ability to coach and support other team members.

Special Considerations

This profile is intended as a basic outline of the role and may be subject to revision or change.

Expenditure Responsibilities


Performance Measurement

An appraisal once a year carried out by the Field Service Delivery Manager and other reviews as necessary.

About the Company

Hugo Technology Ltd is a privately owned business, based in Bromsgrove, England with a turnover in excess of £6M. Operating in the healthcare arena, Hugo Technology offers a comprehensive service, specialising in maintaining, calibrating and repairing medical equipment to Original Equipment Manufacturer’s specifications.

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