Project manager liaising on phone with customer

Project Management

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Endorsed by Numerous Customer Acclaims

At Hugo Technology, project management has become second nature to us, honing our expertise in overseeing large-scale upgrades and Installation projects involving an extensive array of medical devices.

Recognising the unique demands of each project, we remain adaptable to the ever evolving needs of our esteemed clients, ensuring seamless execution of comprehensive Project Management tasks within pre-established OEM budgets and specifications.

When faced with challenging deadlines and high-pressure scenarios demanding prompt and efficient execution, we invite you to leverage our exceptional project management capabilities.

Hugo employee monitoring progress against OEM timeline

Five-Step Process

Rest assured, we adhere rigorously to the principles of the five-step Project Management process, encompassing:

Project Initiation

Planning & Resource Control

Execution & Monitoring

Risk Management and

Project Closure & Evaluation.

Gant chart for medical device project Management

Robust Methods

Our commitment to excellence is fortified by the implementation of robust methodologies and a cutting-edge CRM system.

This enables us to meticulously monitor progress, generate bespoke reports and deliver desired outcomes in accordance with predefined OEM timelines.

Customer Satisfaction is always 5 star at Hugo Technology

Timely Results

Our skilled engineers have been that invaluable ‘extra pair of hands’, providing field support to OEMs during critical periods with time-sensitive deliverables.

As a testament to our dedication, our unwavering support has garnered accolades from numerous satisfied customers.

Medical Device Installation

Seamless Integration

Phased

Installations

By breaking down the installation process into manageable phases, healthcare facilities can ensure smooth integration, optimised workflow and provide uninterrupted patient care while adapting to new technologies.

We are able to work alongside OEM Engineers or fully project-lead a phased installation according to OEM guidelines.

Tiered

Engineer Support

Our Field Engineers are MIA registered and are allocated according to the varying levels of technical expertise required for a medical device installation project- higher level Field Engineers are tasked with the networking stages and vice versa.

This allows for efficient resource utilisation, specialised expertise and cost optimisation for OEMs.

Multidisciplinary Liaison & Co-ordination

Our communicative approach minimises failed visits and ensures smooth and seamless medical device Installation projects.

Some stakeholders that we liaise with before site attendance includes:

OEM Sales Teams, engineers and logistics teams, hospital IT, Clinical Application Specialists & Project Managers.

Anchor 1

Field Safety Notices

Supporting OEM Compliance

Time-Sensitive

Execution

Our experienced Engineers understand the importance of timely and accurate implementation to minimise disruption to healthcare services.

Meticulous planning and close collaboration with stakeholders ensures efficient execution, enabling our OEMs to address quality issues and meet regulatory obligations in relation to FSNs.

Expert Access Negotiation

The Hugo Technology Customer Services Team have established robust and enduring relationships with NHS hospitals over the past two decades.

As a result, our expertise in negotiating access to medical devices requiring Field Change Orders (FCOs), Field Modification Instructions (FMIs), or Field Safety Notices (FSNs) is unparalleled.

Collating Device

Status Evidence

We diligently gather detailed evidence on decommissioned medical devices, meticulously track 'lost' or non-locatable devices to their ‘end location’ and obtain customer signatures.

These signatures hold significant value, as they serve as vital documentation that can be submitted by the OEM to the MHRA for FSN, FCO or FMI closure.