Hugo Technology News

A recent cyber incident affecting a major global medical technology manufacturer has provided a timely reminder of something that extends far beyond cybersecurity itself. When critical business systems become unavailable, the impact can quickly move from the digital environment into the physical service operation. Parts orders may still need to be placed. Spare parts still need to reach field engineers. Engineers still need to attend hospitals. Devices still need to be mainta

Hugo Technology is pleased to announce the mobilisation of a new pathology equipment field service programme in partnership with a leading laboratory technology Original Equipment Manufacturer (OEM).

Executive Summary: Understanding the True Costs of Medical Equipment Maintenance Medical equipment maintenance is far more complex than simply hiring engineers. Original Equipment Manufacturers (OEMs) that keep field service in-house often underestimate the total cost to serve. Salaries account for only a portion of the financial burden; overheads, infrastructure, training, downtime, compliance, spares, travel, and administration are significant drivers. Industry analysis sho

Expanding Into Advanced Imaging Support Hugo Technology Ltd is pleased to announce the expansion of our service portfolio into the world of high-end imaging support. Building on decades of expertise in the repair and maintenance of critical medical and laboratory devices, we have developed a new partnership with a global Original Equipment Manufacturer (OEM) to support advanced imaging systems, including those used in interventional environments and complex diagnostic procedu

How Our Apprenticeship Programme Develops Technical Service Leaders Developing Talent to Deliver High-Quality Technical Services At Hugo Technology, investing in people is fundamental to delivering consistent, high-quality technical services to Original Equipment Manufacturer (OEM) partners in the medical and laboratory sectors. By prioritising internal development through structured apprenticeship programmes, Hugo Technology ensures its teams continuously evolve- strengtheni

Discover answers to the most common OEM service outsourcing questions. Learn how Hugo Technology, a leading independent service organisation for medical devices and laboratory systems, protects your brand, reduces costs and scales field service across UK and Europe.

Delivering reliable medical device and laboratory systems field service support is critical for patient care, especially in sensitive areas like neonatal diagnostics. In January, three field engineers from Hugo Technology Ltd completed specialist training to support a new UK-wide field service contract for a point-of-care molecular diagnostic platform used in neonatal care. This achievement strengthens Hugo’s position as a trusted IVD field service provider UK , expanding ou

In the healthcare and medical technology sectors, precision and reliability are non-negotiable. Medical devices and equipment play a critical role in diagnosis, treatment, and patient care. Ensuring these devices perform accurately is essential to maintaining safety and efficacy. This is where calibration comes into play. Calibration is the process of verifying and adjusting the accuracy of medical instruments to ensure they meet required standards. Without proper calibration