About Hugo Technology
Founded in 2001, Hugo Technology is a UK‑based Independent Service Organisation (ISO) dedicated exclusively to supporting Original Equipment Manufacturers and authorised distributors of medical devices and laboratory/diagnostic systems.
Our mission is to act as an extension of your engineering and technical support teams, delivering end‑to‑end service – from field service engineering and preventive maintenance to workshop repairs and logistics – on your behalf.
We do not contract directly with hospitals, NHS trusts or end‑users; all work is conducted under your brand to protect your customer relationships and maintain OEM‑level standards.
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With strategically located field engineers across the UKI and access to pan‑European capacity through the Asker Healthcare Group, we support complex, multi‑modality portfolios including haematology, urinalysis and other IVD platforms, digital pathology, ventilators and anaesthesia, MRI/X‑ray/ultrasound, patient monitoring, infusion therapy and more.
Our service delivery is governed by ISO 13485 and ISO 14001 certified processes, ensuring quality, safety and environmental compliance.
We are also proud members of the British In Vitro Diagnostics Association, BIVDA.
Our Values
Honesty
Display trust and respect, create a positive atmosphere for all, whilst driving positive relationships with employees and clients.
Understanding
Accept and appreciate each person for their contribution, share company goals - One Team Hugo.
Growth
Create an environment for everyone to develop and succeed, both personally and collectively.
Ownership
Hold ourselves accountable for outcomes, take personal responsibility for the services that we provide and work towards long-term sustainability.
Our Journey of OEM Partnership
Since 2001, Hugo Technology has grown from a small team in Worcestershire to a leading UK-based Independent Service Organisation (ISO) for medical and laboratory device manufacturers. Key milestones include achieving ISO 9001 (2006) and ISO 13485 (2016) certification, expanding to multiple facilities and employing over 50+ OEM‑trained engineers across the UK, joining the Asker Healthcare Group in 2024. Each milestone reflects our commitment to quality, scalability and long‑term partnership with OEMs.
Today, more than 20 OEM partners rely on us for pan‑European service delivery.
2001
Hugo Technology is incorporated.
2003
Trial project with a global OEM begins. A rental unit in Wychbold is acquired.
2004
First set of employees are taken on.
2005
Move to Hugo 1 and awarded full OEM contract.
8 employees.
2006
Achieved ISO 9001.
2007
Signed contract with Blue Chip OEM. Employees now total 14.
2010
Hugo expands into second premises: Hugo 2 with 42 employees.
2016
Achieved ISO 13485 and ISO 9001.
2020
Number of employees
reaches 80.
2022
Strategic move to a new Hugo Headquarters, in addition to the Hugo 2 site.
2023
BSI ISO 14001 certified. Number of employees now exceeds 88.
2024
Joined BIVDA, The British In Vitro Diagnostics Association.
2024
Joined Asker Healthcare Group. Pan-European service capability expands
2024
Our parent company, Asker Healthcare Group, is a Platinum rated by EcoVadis
2025
Achieved Cyber Essentials certification.
2026
UK & Germany support services for Global OEM partner gains momentum
Why OEMs choose Hugo
Committed to Quality
Independent yet authorised: We partner exclusively with OEMs and distributors, providing fully authorised service without competing for end‑user contracts. Our independence means we can serve any manufacturer’s portfolio while maintaining impartiality.
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ISO‑governed quality: Our ISO 13485, ISO 14001 and Cyber Essentials certifications reflect rigorous quality, environmental and information‑security management. Combined with OEM‑specific training, they ensure your brand standards are met or exceeded.
Pan‑European scale: Through 50+ field engineers in the UK and partnerships across the Asker Healthcare Group companies, we deliver multi‑country field service and workshop repairs, supporting installations, FSNs and depot repair across Europe.
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Commercial impact: Outsourcing to Hugo reduces fixed overheads, improves scalability, accelerates deployments and frees your internal teams to focus on innovation and core product lines. Performance is tracked via shared dashboards and SLAs to give you full control.
