We’ve Got You Covered
Hugo Technology is a leading medical device repair company. Our dedicated Customer Service Team orchestrates seamless communication channels among Original Equipment Manufacturers (OEMs), medical device location sites and our own operations, guaranteeing the delivery of first-class service consistently.
We offer flexible scheduling, including out-of-hours services during evenings, weekends and public holidays. Our commitment to unparalleled customer support and availability ensures reliability and convenience for all our clients, enhancing their satisfaction and trust in our medical device repair services.
Service Level Agreements
We hold extensive experience in the management of complex, OEM-defined medical device repair SLAs.
Our Customer Services Team routinely allocate and dispatch our Field Engineers to same day and next day response work, ensuring that OEM devices are repaired in a timely manner.
Our remote troubleshooting offers time and cost savings for OEMs, while contributing to sustainability for every remote support that is successful.
When on-site repairs are necessary, our skilled engineers endeavour to achieve our industry-renowned high first-time fix rate, thanks to their medical device fault-finding expertise.
We have 3,300sqm of workshop and storage space to support a Hybrid Field & back-to-base operation.
We specialise in seamlessly co-ordinating faulty medical device and loan unit logistics between customer sites and our facilities, where complex repairs can be completed efficiently within agreed Turnaround Times.