Frequently Asked Quentions

No. We only work on behalf of Original Equipment Manufacturers (OEMs). We’re not in competition with OEMs, we don’t engage with hospitals or clinics independently. Our role is to support Manufacturers brand, acting as an extension of their service team.

We have a network of over 45 field and workshop-based engineers, covering the entire UK. Whether your client is in a major city or a remote location, we can get there. Our nationwide coverage ensures consistent service standards across all regions.

We are ISO 9001, ISO 13485, and ISO 14001 certified. We follow strict service procedures, provide full documentation, and ensure full traceability. We also comply with the regulatory and safety standards required for servicing medical equipment in the UK and EU.

We offer full technical support across the product lifecycle: On-site repairs and maintenance, Back-to-base repairs, Installations and commissioning, Decommissioning and disposal, Logistics, storage, and device loan/demo management, Calibration and compliance checks. You can rely on us for either full-service contracts or ad-hoc support where needed.

No. We only work on behalf of OEMs. We’re not in competition with you—we don’t engage with hospitals or clinics independently. Our role is to support your brand, acting as an extension of your service team under your name if needed.

Yes. Many of our engineers have worked directly for OEMs or have been trained by them. We’re familiar with a wide range of medical devices, including diagnostics, imaging, life support and laboratory systems. We also maintain close working relationships with OEM technical teams.

Yes. Working with us helps you reduce fixed overheads while increasing flexibility. You avoid the costs of recruitment, training, and equipment for in-house teams. You only pay for the expertise and coverage you need, when and where you need it.

Absolutely. Our engineers can work under your brand guidelines and represent your company professionally on site. We're used to working invisibly as part of our OEM partners’ service infrastructure.

We’re part of the Asker Healthcare Group, a trusted European network of healthcare service providers. Our focus is on building strong, long-term partnerships—not just delivering one-off services. OEMs work with us because we’re dependable, professional, and entirely focused on their success.

Yes. We supply detailed service reports and data logs as standard. Our team can also work with your internal systems or provide regular performance reviews depending on your needs.

We operate with fast, flexible response times across the UK. Whether it’s planned maintenance or an urgent repair, we can usually mobilise engineers much faster than recruiting internally or relocating in-house staff.

We’re part of the Asker Healthcare Group, a trusted European network of healthcare service providers. Our focus is on building strong, long-term partnerships, not just delivering one-off services. OEMs work with us because we’re dependable, professional and entirely focused on their success.

Outsourcing servicing to a qualified partner helps OEMs avoid the high costs of building and maintaining in-house engineering teams. It also reduces Mean Time to Repair (MTTR), prevents emergency callouts, and clears preventive maintenance backlogs. Studies show that for every £1 spent on preventive maintenance, up to £4 can be saved in unplanned repairs, downtime and compliance issues.

Preventive maintenance involves scheduled servicing of medical devices to detect and fix issues before they cause failures. It reduces breakdowns, extends equipment life, improves compliance and lowers overall support costs for OEMs and end-users alike.

Outsourcing means partnering with an independent service provider, like Hugo Technology, who acts as an extension of the OEM’s team. This model offers flexibility, cost savings and access to a trained engineering network without the overhead of building it internally. It also improves turnaround times and keeps your installed base supported and compliant.

Outsourced engineers are often available across wider regions with faster response times. This allows them to address breakdowns quicker, reducing downtime and helping OEMs maintain their service-level expectations.

• Preventive: Regular scheduled maintenance to avoid problems.

• Corrective: Repairs made after a device fails.

• Predictive: Data-driven servicing done just before expected failure based on usage trends or sensor data.

A reliable service partner ensures repairs are done using approved methods and parts. This protects device integrity and delivers a consistent post-market experience, key to maintaining your brand’s reputation with hospitals and clinics.

No. At Hugo Technology, we work exclusively on medical devices. Our entire focus is on supporting medical OEMs with servicing, repair and compliance. This specialised approach ensures our engineers are trained, certified and experienced specifically in the medical field, helping you meet the highest regulatory and safety standards.