Inside Hugo Technology Workshop: Meet the Leaders Driving Excellence in Medical Device Servicing

Reliable medical devices save lives, but behind every working device there is also a workshop team making it happen. At Hugo Technology, two workshop team leaders, Jeff and Carl are at the center of that effort. With decades of hands-on experience, they’ve grown from technicians into mentors who guide their teams with skill, dedication and a focus on patient safety.

From Technician to Leader: Stories from Hugo Technology Workshop

Jeff began in decontamination in 2012, while Carl started servicing feeding pumps more than 13 years ago. What began as hands-on technical work soon evolved into leadership roles. Today, Jeff oversees major servicing projects and system implementations, while Carl manages calibrations and technical investigations.

Their journeys are a testament to growth and expertise. Beyond handling devices, they train colleagues, introduce process improvements and ensure every piece of equipment leaving the workshop meets the highest standards.

A Culture of Collaboration

Step into Hugo’s workshops and the first thing you notice is teamwork. Jeff and Carl describe their teams as committed, skilled and ready to pull together under tight deadlines. That collaboration ensures faster servicing, robust quality checks and consistent results for Original Equipment Manufacturers (OEMs).

“The way our team comes together makes the work rewarding,” says Jeff. “It’s not just about the devices, it’s about supporting each other and knowing hospitals and OEMs can rely on us.”

Why OEMs Trust Hugo Technology Workshop

OEMs across Europe rely on Hugo for medical device servicing because the teams deliver quality consistently. Jeff and Carl highlight that their work isn’t just technical, it’s essential to patient care. From servicing feeding pumps to detailed investigations, every step reflects responsibility and precision. “Even during high-pressure periods, like the pandemic shutdown, our workshops stayed fully operational,” says Carl. “It really showed the team’s resilience and commitment to keeping medical devices ready when hospitals needed them most.”

Looking Ahead

For Jeff and Carl, the most rewarding part of their roles is seeing the direct impact of their work. They also represent the opportunities for growth within Hugo, showing how hands-on experience can lead to leadership and specialization.

For OEMs, the message is clear: behind every serviced device stands a workshop team guided by leaders committed to quality, collaboration, and continuous improvement. That combination is what keeps Hugo Technology a trusted partner in medical device servicing.