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medical environment - hugo technology background

Hugo Technology – Independent Service Organisation for OEMs

Hugo Technology supports Original Equipment Manufacturers (OEMs) across medical devices and laboratory/diagnostic systems as a seamless extension of their service organisation in the UKI.

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We deliver outsourced technical service – from preventive maintenance and field repairs to de‑commissioning and logistics on your behalf.

 

We operate exclusively under your brand, ensuring your customers receive OEM‑level care. Our pan‑European, multi‑country field service capability reduces your cost‑to‑serve, scales with demand and keeps complex, multi‑modality portfolios running at peak performance.

Our Services

Comprehensive Outsourced Services for OEMs

Hugo Technology provides a complete suite of OEM service outsourcing solutions for medical devices and laboratory/diagnostic equipment. Our OEM‑certified engineers follow your work instructions and use OEM‑supplied parts to ensure compliance and brand integrity across all modalities.

Preventative Maintenance

Scheduled servicing, calibration and safety checks to maximise uptime and extend asset life across multi‑modality portfolios.

Corrective
Maintenance

High first‑time‑fix rate repair service (field & workshop) that keeps your installed base operational while reducing repeat visits and warranty costs.

Pre-Commissioning

Rigorous pre‑commissioning of new devices and professional installations prevent out‑of‑box failures and accelerate go‑live for hospitals and labs.

De-
Commissioning

Secure data erasure, safe device removal and environmentally responsible disposal, helping you manage compliance and sustainability obligations.

Storage & Stock Control

Specialised Stock Control Solutions that optimises operations, reduces costs and ensures the availability of critical medical and lab devices, parts, accessories, and consumables.

Logistics & 
3PL

White‑glove logistics, inventory management and third‑party logistics (3PL) solutions ensure parts, consumables and devices are where they need to be across UKI and Europe.

Project
Management

Coordinated management of large‑scale upgrades, recalls and Field Safety Notices (FSNs) with dedicated project managers and real‑time KPI tracking.

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Installation
Projects

OEMs rely on our expertise, efficiency, reliability, flexibility & adaptability to ensure professional installations prevent out‑of‑box failures and accelerate go‑live for hospitals and labs.

Field Safety
Notices

With experience in managing over 70,000 FSNs, we expertly negotiate access to affected devices, execute FSN to OEM specification and collate and report Device Status Evidence.

Resources for OEM Service Leaders

Explore insights on medical device maintenance services, laboratory equipment maintenance services and best practices in OEM service outsourcing.

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Reducing Our 
Environmental Impact 

Hugo Technology is ISO 14001:2015 certified. To add, our parent company, Asker Healthcare Group, is Platinum rated by EcoVadis.

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We are continually monitoring and reducing our environmental aspects and impacts such as energy, water, emissions, WEEE waste, greenhouse gases and fuel. 

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Furthermore, we are proud to confirm that our certification process was completed with zero non-conformances raised- A true testament to the meticulous and tireless efforts put forth by the entire team. Find out more on our certification story here.

ISO 14001 certification
Asker Ecovadis score

EMS 788419

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