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Ophthalmic Device Manufacturer Secures Field Service Support With Hugo.

Updated: Jul 3

We are excited to announce that Hugo Technology has entered into a new partnership with a globally renowned medical device manufacturer, specialising in ophthalmology devices. This collaboration expands our commitment to providing comprehensive field service support, ensuring the highest standards of maintenance and reliability for their advanced ophthalmic equipment.

A Strategic Move for Sustainable Growth

Hugo Technology continues to strengthen its position in the medical and laboratory device maintenance industry. Our partnership with this leading manufacturer marks the sixth new OEM partnership we have established in the past twelve months. This remarkable achievement underscores our dedication to sustainable growth and the delivery of unparalleled service to our clients.

Stephens Alexander, Business Manager, emphasises the importance of this partnership:

Our new collaboration highlights Hugo Technology's commitment to providing exceptional service and support for advanced medical devices. We are proud to be trusted by yet another prestigious manufacturer, reinforcing our reputation as a leader in the industry. I’d like to extend my gratitude to the OEM’s representatives for their professionalism, efficacy and efficiency.

Training and Expertise: Key to Success

As part of this long-term contract, ten of our forty-seven highly skilled engineers have undergone specialised training to service the range of ophthalmology devices. This training ensures that our team is equipped with the latest knowledge and skills to maintain these systems.

Ten of our engineers pictured with Stephens Alexander, Busness Manager.

Sam Weller, Field Service Manager, shares his enthusiasm:

The training our engineers have received is thorough. We are excited to apply our expertise to support these innovative devices, ensuring optimal performance and reliability for healthcare providers.

Efficient and Compliant Implementation

Steve Holland, Systems & Compliance Officer, highlights the meticulous planning and adherence to compliance standards that have been integral to implementing this new partnership:

We take pride in our ability to seamlessly integrate new clients into our service portfolio while maintaining strict compliance with industry standards. In my role within the quality department, I took part in creating the flow charts and work instructions that were essential for the service integration. The Client’s team was exceptionally co-operative and helpful, which greatly facilitated our work. Their support and collaboration were instrumental in achieving this milestone.

Left to Right: Sam Alexander-Weller, Steve Holland, Stephens Alexander

Delivering True Value to Clients

One of the key advantages of our new partnership is the enhancement of our preventative maintenance capabilities. By integrating these new devices into our existing workload, we have created synergies and built efficiencies that benefit our new and existing clients.

Charlotte Cushing, Customer Services Manager, explains the value this brings:

Our focus on preventative maintenance allows us to minimise recruitment needs, ensuring that we deliver true value to our clients. By optimising our resources, we can provide cost-effective and reliable service without compromising on quality.

Looking Forward

Hugo Technology remains dedicated to supporting the Medical and laboratory Device Manufacturers with exceptional service and innovative solutions. Our partnership with this leading ophthalmic device manufacturer for field service support is a testament to our commitment to excellence and our ability to adapt and grow in a dynamic market.

We look forward to a successful collaboration and to continuing to provide outstanding support to our clients.

Stay tuned for more updates as we continue to expand our partnerships and enhance our service offerings.

About Hugo Technology

Hugo Technology is a leading medical device maintenance company, servicing the installed base of devices for more than 20 manufacturers worldwide. Our team of highly trained engineers and support staff are dedicated to providing exceptional service and support, ensuring the highest standards of maintenance and reliability.

Partner with Hugo Technology

Are you an Original Equipment Manufacturer looking for a reliable and experienced partner to handle your medical and laboratory device maintenance needs? Hugo Technology is your ideal choice. With a proven track record of success and a commitment to excellence, we offer comprehensive field service support tailored to your specific requirements. Reach out to Stephens Alexander to learn how we can help you maintain the highest standards of performance and reliability for your medical devices.

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